Page MenuHomeSoftware Heritage

Add a "user support" mechanism in the archive
Open, NormalPublic

Description

We need users to be able to send support inquiries.

The idea is:

Tickets created on this support project should not be public until they have been triaged; or (more probably) they should remain staff-only visible but result in creating a (generally public) ticket in the proper project on the forge (if any) .

The ops team (to be discussed) is responsible for the triage of support tickets.

Event Timeline

douardda renamed this task from Add a to Add a "user support" mechanism in the archive.Nov 15 2021, 11:51 AM
douardda triaged this task as Normal priority.
douardda updated the task description. (Show Details)