We need users to be able to send support inquiries.

The idea is:

• create a "support" project on Phab to gather tickets from users
• create a mailbox "support@softwareheritage.org"
• add the tooling to create tickets from mails (https://secure.phabricator.com/book/phabricator/article/configuring_inbound_email/)
• advertise/document this new feature on the web app.

Tickets created on this support project should not be public until they have been triaged; or (more probably) they should remain staff-only visible but result in creating a (generally public) ticket in the proper project on the forge (if any) .

The ops team (to be discussed) is responsible for the triage of support tickets.